What's Covered

Every queen and colony we ship is healthy, hand-inspected, and packed specifically for the journey ahead. If your ants arrive deceased — for any reason — we replace them or refund the affected animals, your choice. A carrier delay, a heat wave, a package that waited on the porch: still covered. We don't split hairs over what happened in transit. If you paid for ants, you receive living ants.

How To Make A Claim

1. Photograph or film the ants as they arrived, before disturbing the colony — as soon as you can, ideally within 48 hours of delivery so we can act fast on a replacement.
2. Send the photos to us through our contact page along with your order number.
3. We'll ship a replacement on the next suitable weather window, or refund the affected animals — your choice.

A Word On Speed

Both Overnight and 2-Day shipments are covered, but we always recommend Overnight when the weather is warm. Every extra hour in transit is an hour a living colony spends in a box, and Overnight simply gives your ants the best odds. Choose the speed that fits your budget — we'll pack for the route either way.

Good To Know

• We ship with the weather in mind and may briefly hold an order to avoid extreme heat or cold. We'll always let you know if we do — it's only ever to protect your animals.
• When your package arrives, bring it indoors promptly — it's simply what's best for the ants.
• The guarantee covers live arrival. Founding and establishing the colony afterward is part of the craft — and our care guides walk you through it.

Have a question before you order? Reach out — we're keepers too, and happy to help.