Questions before you order? Need a hand with a founding queen, an existing colony, or an order? Send us a message using the form below and we'll get back to you as soon as we can — usually within a day or two.

Live Arrival Claims

If your colony didn't arrive in good shape, we've got you. Please include your order number and clear photos or a short video taken within 2 hours of delivery, before disturbing the colony. Full details are on our Live Arrival Guarantee page.

Before You Reach Out

Many common questions — feeding, founding, shipping timing, and legality — are already answered on our FAQ and in our care guides. It's worth a quick look; you might get your answer instantly.